We proudly deliver across Pakistan to our valued customers. Orders are shipped within 24 hours of confirmation, and delivery times vary by region:

• Lahore: Delivered within 1-2 working days.
• Punjab (Outside Lahore): Delivered within 2-3 working days.
• Other Regions & Provinces: Delivered within 3-4 working days.

Please Note:
While we strive to deliver your orders on time, delays may occur due to unexpected circumstances such as weather conditions (e.g., smog) or political events causing road blockages. Rest assured, we are dedicated to ensuring your orders reach you as quickly as possible and remain committed to providing the best service to our customers. 

HAPPY SHOPPING 🤍

Q. How do I care for my jewellery?

To maintain the beauty and longevity of your jewelry:

• Avoid exposing it to water, perfumes, or harsh chemicals.
• Store in a dry, clean space, preferably in the provided pouch or box.

Q.  Do you offer returns or exchanges?

Yes, we accept returns or exchanges under the following conditions:

• The item must be unused, in its original packaging, and returned within 7 days of delivery.
• Return shipping costs will be borne by the customer unless the product is defective.

Q. How can I find my ring size?

We offer rings in sizes 6, 7, and 8. To find your perfect fit, please check the Ring Size Guide available on our Instagram page in our stories highlights.

Q. What are the payment methods available?

We currently offer the following payment options:

• Cash on Delivery (COD)
• Bank Transfer via SADA PAY and NAYA PAY

Q. Do you offer custom jewellery designs?

At the moment, we do not provide custom jewellery services, but stay tuned for updates as we expand our offerings!

Q. Can I cancel or modify my order?

You can cancel or modify your order within 12 hours of placing it. Please contact us via WhatsApp or email immediately for assistance.

Q. What should I do if my order is delayed?

We strive to deliver on time, but delays may occur due to unforeseen circumstances (e.g., weather, road blockages). If your order is delayed, feel free to reach out to our Customer Support for updates.

Q. How can I contact your customer service?

You can reach us through:

• Email: thepearlery.com@gmail.com
• WhatsApp: 03098881198
• Instagram: thepearlery_

Q. Are there any discounts or promotions?

We frequently run promotions and exclusive discounts. Follow us on Instagram to stay updated on the latest offers!

The Pearlery was born from the dream of a passionate girl who envisioned bringing luxurious, high-quality jewelry to Pakistan. She worked tirelessly to build a brand that redefines elegance, making exquisite jewelry both accessible and exclusive. Her journey is driven by a commitment to customer satisfaction, and innovation. With ambitions to expand into custom designs and in-house manufacturing, she strives to set new standards in the industry. The Pearlery isn’t just about jewelry—it’s about confidence, beauty, and timeless sophistication. Experience luxury that’s crafted with love, designed for you.

We’re here to assist you! Reach out to us through:

• Email: thepearlery.com@gmail.com
• WhatsApp: 03098881198
• Instagram: @thepearlery.store

We’re committed to answering your queries as quickly as possible—expect a response within 12 hours!